IIARD International Institute of Academic Research and Development

INTERNATIONAL JOURNAL OF SOCIAL SCIENCES AND MANAGEMENT RESEARCH (IJSSMR )

E-ISSN 2545-5303
P-ISSN 2695-2203
VOL. 11 NO. 5 2025
DOI: 10.56201/ijssmr.vol.11no5.2025.pg1.14

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Student’s Satisfaction with Hostel Amenities in Federal Universities in North East Nigeria

Maryam Ibrahim, Habu Babayo, Ahmed, Mutari Kwari

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Abstract

Students’ satisfaction with hostel amenities is crucial given the increasing demand for excellence among students. However, there has been limited research conducted in Northern universities on this issue. This paper aimed to examine level of student’s satisfaction with hostel amenities in Federal Universities in North East Nigeria, a view to provide guidance for the provision of adequate amenities and services to enhance students’ satisfaction in their hostels. The population for this study consisted of students residing on campus in the study area, totaling 32,256 across seven federal university hostel blocks. A sample size of 2,717 students was selected for data collection using a proportional sampling technique based on the hostel blocks. A five-point Likert scale questionnaire was used to analyzed the data, and pretesting surveys were conducted to validate the questionnaire. The collected data were analyzed using descriptive statistic afterwards, a sentiment ranging from moderately satisfied to Satisfied. The findings indicated that amenities such as Hostel security, waste disposal, reading corner, electricity supply, Desk and chairs cleaning services were found to be highly rated amenities in student’s hostels, additionally, the results revealed that amenities like toilets fan, and laundry services had a weak scores and may indicate dissatisfaction. The study recommends regular assessments and feedback mechanisms to identify areas for improvement. Regular evaluations and students engagement strategies will facilitate informed decision – making and resource allocation and address any issues immediately, especially with critical amenities like water supply, showers, and kitchen equipment. Delays in repairs can worsen the problem and lead to higher cost, and student’s dissatisfaction.

keywords:

Hostel amenities, Satisfaction, University

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