INTERNATIONAL JOURNAL OF SOCIAL SCIENCES AND MANAGEMENT RESEARCH (IJSSMR )
E-ISSN 2545-5303
P-ISSN 2695-2203
VOL. 10 NO. 10 2024
DOI: 10.56201/ijssmr.v10.no10.2024.pg.376.390
AKINTOLA, Akinwumi Kabir, AMOO, Akeem Opeyemi And AKINTOLA, Kafayat Adenike
Transport is a subset of growth and an indicator of development which can be used to measure social economic trend of a given society (Kabir A. Akintola.,2018). Public transportation is made of different modes. Bus rapid transit (BRT) is one form of public transportation modes to ensure ease in movement across the metropolis. The aim of the study is to appraise users’ perception on service quality with bus rapid transit on Ikorodu-CMS route. The study area is Ikorodu-CMS BRT corridor which cut across eight local government areas in Lagos State. The primary data were obtained through administration of questionnaire on BRT users’ and Secondary data for the study were sourced from records of patronage from Lagos State Metropolitan Area Transport Authority (LAMATA). The study sample size is 382 bus rapid transit users. The administration of questionnaire at the terminals was based on the route on- peak and off-peak periods. The study data were presented with descriptive and inferential statistics. The study data collection, processing and presentation were carried out with statistical package for social sciences (SPSS). The research hypotheses were tested using Pearson moment product correlation coefficient. Sampled respondents make use of bus rapid transit on Ikorodu-CMS for different mobility needs such as work trip, school trip, business trip, social trip, religious trip and other trips. There is high patronage in term of frequency by users of the bus rapid transit system for urban mobility. The study revealed different observations among the BRT users/passengers on the service quality attribute of BRT operations along Ikorodu-CMS route. Some of the identified challenges to service quality and users’ satisfaction with bus rapid transit operations on Ikorodu-CMS traffic corridor are overcrowded buses (overloading), poor ticketing process, lack of space at bus-stops, longer waiting time at bus-stop, non-consideration for the phy
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